"Training employees to identify and discreetly handle potential theft situations is also crucial, along with promoting an open, well-lit store design that enhances visibility and deters potential thieves."
This is just so much meaningless verbiage. How is an employee trained to "discreetly handle potential theft situations"? My impression is that the management of stores doesn't want employees to take any action. After all, insurance will cover losses. And thieves seem to be so brazen that they don't care if they're seen and recorded on video, especially if they're wearing ski masks and hoods. I've seen armed security at the rare store, but to what length are they allowed to stop unarmed shoplifters that are committing crimes against property only?
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